I find counselPRO to be an excellent system for recording counselling sessions and for retrieving accurate statistics which then are used to inform school strategic planning and other initiatives. The system is user-friendly and additionally, Donald provides quick and effective support for those rare times help is required.

Cheers,
Wendy

When starting a new way of record keeping (especially in Counselling where records are just so important) there is always a certain amount of trepidation – made more so by my having to convince my colleague that this program was the way to go………

This trepidation was greatly lessened by the response and support we received from Donald along the way. At times I felt quite sorry for him as within the first few months we had laptop upgrades (which meant re-install of the program and its settings), network issues with Drive allocation, and the usual teething troubles that plague any new system with inexperienced operators. Donald was a great support all along the way, often going above and beyond to get us back in business – and it wasn’t just a case of ‘Do this , now do that.’ Donald got on the system remotely and sorted the issues out, usually with same day service.

As for the program itself, it does what we want it to and when we had a few ideas of how to improve it and adapt it to our situation Donald was only too happy to incorporate them into it and update the program. My colleague and I operate in a college of 1250 students with an age range of 10-18years and this new system has enabled us to streamline our process, collect useful data that allows us to better target the prevention programs we run, and drag ourselves into the 21^st century!   Adrian Hellwig, College Counsellor

CouselPro is an efficient system designed for retaining confidential client notes. I have used the program since 2011 and found it to be a reliable, logical program which is easy to use. Although the notes are accessed quickly, they are kept secure using a two-level password to access this information.

CounselPro produces a range of reports which can be used to provide important data on counseling trends while still ensuring individual confidentiality. In terms of IT support, Donald provides quick and professional technical support to our team when it is required.

Kind regards
Karen Thompson
Head of Counselling and Wellbeing Department
King’s College

We have had Counselpro at our school for the last 4 years. It has been an invaluable tool, both for storing notes and providing statistics at a click of a button. Once you have it installed it is simple to use, which is always important. As the Head of Guidance in a large school with 3 staff, believe me, no one has the time for anything complicated.
Donald is always available to help by phone, email for those who are slightly computer illiterate. He quickly can solve any issues and worries you might have.
I would highly recommend Counselpro.
Sue Poupouare
Head of Guidance/Waiora
Western Springs College