I love the new 2019 update. The colours are nice and relaxing on the eye, and the new features are great.

The programme is easy to use and meets all my needs as a school counsellor. A wide range of statistical reports can be generated, which makes my end of year review much easier. Donald always responds promptly to any queries and I feel well supported.

I have been using the CounselPRO programme to manage my case load since 2011.  All the confidential data is securely stored in one place and I no longer need to do session notes on paper.  It’s easy to use and the tech support from Donald is fantastic and greatly appreciated.  Donald frequently updates the programme according to the users needs and to ensure quality of the programme is to the highest standard. I particularly like the Charts and Reports function which allows users to analyse and organise data with a simple click.  The Health Questionnaires also help me add extra information about the clients to their profiles.  I highly recommend this programme for counsellors to use.

Warm regards,

Alison

When starting a new way of record keeping (especially in Counselling where records are just so important) there is always a certain amount of trepidation – made more so by my having to convince my colleague that this program was the way to go………

This trepidation was greatly lessened by the response and support we received from Donald along the way. At times I felt quite sorry for him as within the first few months we had laptop upgrades (which meant re-install of the program and its settings), network issues with Drive allocation, and the usual teething troubles that plague any new system with inexperienced operators. Donald was a great support all along the way, often going above and beyond to get us back in business – and it wasn’t just a case of ‘Do this , now do that.’ Donald got on the system remotely and sorted the issues out, usually with same day service.

As for the program itself, it does what we want it to and when we had a few ideas of how to improve it and adapt it to our situation Donald was only too happy to incorporate them into it and update the program. My colleague and I operate in a college of 1250 students with an age range of 10-18years and this new system has enabled us to streamline our process, collect useful data that allows us to better target the prevention programs we run, and drag ourselves into the 21^st century!   Adrian Hellwig, College Counsellor