I have found CounselPro is a very effective program that securely holds confidential counselling notes and student information…CounselPro has become an invaluable tool, especially in regards to accessing data and statistics that helps me recognise and summarise presenting issues, year level, gender and socio-cultural trends while also assisting our school to implement year level or whole school strategies. The system is very user friendly (even for a techno-phobe such as myself!) My Principal and Board have found the charts and reports important in terms of understanding and developing ideas about student health and well-being and I have no concerns about maintaining individuals confidentiality. Donald has been an absolute star and a great support for me. He has been readily available to assist me whenever I’ve got stuck – mostly with same day service! The team-viewer aspect of the program has been very helpful and on several occasions Donald has also spoken with our ICT whiz to help support the school and make sure that we are making the most of this wonderful resource…I would absolutely recommend Donald and CounselPro to any counsellors!

Nga manaakitanga

Abbey

Hi Donald,

I just wanted to say a big THANK YOU for your help today – really appreciated your help with our 3 counsellors.

Regards,

Grant Booth – Techserve , Covenant Christian School, Australia.

When starting a new way of record keeping (especially in Counselling where records are just so important) there is always a certain amount of trepidation – made more so by my having to convince my colleague that this program was the way to go………

This trepidation was greatly lessened by the response and support we received from Donald along the way. At times I felt quite sorry for him as within the first few months we had laptop upgrades (which meant re-install of the program and its settings), network issues with Drive allocation, and the usual teething troubles that plague any new system with inexperienced operators. Donald was a great support all along the way, often going above and beyond to get us back in business – and it wasn’t just a case of ‘Do this , now do that.’ Donald got on the system remotely and sorted the issues out, usually with same day service.

As for the program itself, it does what we want it to and when we had a few ideas of how to improve it and adapt it to our situation Donald was only too happy to incorporate them into it and update the program. My colleague and I operate in a college of 1250 students with an age range of 10-18years and this new system has enabled us to streamline our process, collect useful data that allows us to better target the prevention programs we run, and drag ourselves into the 21^st century!   Adrian Hellwig, College Counsellor

I have been using the CounselPRO programme to manage my case load since 2011.  All the confidential data is securely stored in one place and I no longer need to do session notes on paper.  It’s easy to use and the tech support from Donald is fantastic and greatly appreciated.  Donald frequently updates the programme according to the users needs and to ensure quality of the programme is to the highest standard. I particularly like the Charts and Reports function which allows users to analyse and organise data with a simple click.  The Health Questionnaires also help me add extra information about the clients to their profiles.  I highly recommend this programme for counsellors to use.

Warm regards,

Alison